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Introduction:

It is an official CMMI Institute course, which is taken after the Foundations of Capability course, which allows attendees to: Implement and enhance their capacity for engineering and development of products, solutions and services.

Learning Objectives:

  • By the end of the course, you should be able to:​
  • Interpret CMMI-SVC V2.0, to serve effectively on an appraisal or process improvement team
  • Know what it takes to be CMMI-SVC Maturity Level 2, 3, and beyond.

Discuss each of the Practice Areas unique to CMMI Services v2.0:​

  • Service Delivery Management (SDM)
  • Strategic Service Management (STSM)
  • Continuity (CONT)
  • Incident Resolution and Prevention (IRP)

Target Audience:

This class should be attended by anyone who has had Foundations of Capability and may be:

  • Heavily involved in CMMI-SVC V2.0-based improvement
  • A candidate CMMI-SVC V2.0 appraisal team member
  • Interested in becoming a Certified CMMI Associate or Certified CMMI Professional, and would like to know more about CMMI-SVC for the exam.
  • Simply interested in learning about CMMI Services V2.0.