Current Status
Not Enrolled
Price
$1
Get Started
This certification is currently closed

Introduction:

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.

  • Learning Objectives:
  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Target Audience:

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Prerequisites:

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.