Current Status
Not Enrolled
Price
$150
Get Started
This certification is currently closed
Introduction:
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.
- Learning Objectives:
- How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
- How to use Citrix Director to gather information and interact with user sessions
- A methodology to approach user related issues to minimize time to resolution
- An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
Target Audience:
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
Prerequisites:
This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
