This training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000.
This accredited course also prepares delegates for the industry recognised EXIN ISO/IEC 20000 Foundation Certificate.
Learning Objectives:
- To provide an understanding of the principles of Service Quality Management.
- To give knowledge of the basic concepts of ISO20000 and the quality specification for IT Service Management.
- To prepare delegates for EXIN ISO/IEC 20000 Foundation Certificate.
Target Audience:
- The course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.
- The combination of this and the ITIL® Foundation qualifications will provide a firm basis for professionals working in an ISO20000 certified organisation.
- This course is not appropriate for auditors requiring education and qualification in order to conduct accredited external ISO20000 Audits in accordance with the itSMF Certification process and criteria.
Prerequisites:
There are no pre-requisites for this course as such.
