ITIL® 4 is the latest update of the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimisation of IT Services. ITIL® is a widely used IT Service Management framework to give direction to organisations for using IT tools and making development in the business process. The primary objective of ITIL® is to improve efficiency, achieve predictable service levels, and enhance the performance of the organisation.
Our ITIL® Foundation Course covers all the fundamental knowledge to manage the IT infrastructure in the organisation and provides learners with a detailed understanding of different methods, framework, and principles of ITIL®. The delegates will gain knowledge about the ITIL® service value system, technical management practices, dimensions of service management, and concepts of service management. This ITIL® Foundation Course will help the them to support their organisation to increase the authenticity and security of information with IT infrastructure and increase customer and stakeholder’s confidence. Our technical expert trainer will help individuals to pass their ITIL® 4 Foundation exam in the very 1st attempt.
All PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® courses are offered by The Knowledge Academy.